Where are you located? 144 Grey Road, Te Pahu on the foothills of Pirongia Mountain. 20 mins South West of Hamilton.
Can I view the Barn? Yes by appointment only - we would love to show you but we need to be available for you. Our schedule is busy - if you turn up without an appointment unfortunately we won't be available to show you. Viewings are available week days only and not when we have paying guests here eg parties, lessons etc. Please do not go to the house to ask for a quick look.
How long is a party? 2 hours
Require an extra half hour? We can do that for an additional $100 - party not to exceed 2.5 hours
How many children can I have at the party? Maximum at all times 10
How many adults can I invite? We want you to enjoy your child's party and to be able to invite those special people. Please bear in mind that adults take up room in the barn, especially if the weather is inclement, we do need space to entertain the children. Our priority is to give children a wonderful quality party to attend. We open our home to provide this beautiful setting for your party, please be considerate when choosing the number of adults to invite. Please no more than 10 for small parties . If you are not sure please ask. Tea and coffee supplied, there will be a surcharge of $5 per head if over 10 adults attend for small parties. Sorry but Alcohol is not permitted.
What ages do you cater for? Our ponies are suitable for children 2 years to 10 years the perfect sizes for children (no large ponies or horses for small children to be frightened of) Children need to be 45kg & under to ride. Under two's are free providing they aren't participating as party guests - if you would like them to participate in activities the standard rate applies. Under two's are welcome to observe and play with the toys.
Can I bring my own food? Yes most definitely - all serving plates, platters, cutlery, glassware is here for you and the Party Table is set.
We would like Character Paper Ware You are welcome to bring your own and add it to the table setting. Frozen, Cinderella, Sophia The First all work well with our settings. Just let us know so we can expect it on the day.
What are your Catered Options? Party Pails supplied by Pony Tales or a Caterer organised by yourself.
Can I use the Mini Milk Bottles you have in photos? We hire them out at $1.70 with a paper straw. Replacement cost of $3 per bottle if broken or taken home. We use the gorgeous, thicker retro bottles and the children love them! A bottle count will need to be undertaken before you leave. If you would like to supply your own - our supplier is the wonderful Sweet Pea Parties in Claudelands, Hamilton.
Can you organise a Cake? Sorry we do not have the time but you can order a gorgeous cake through Cake Box or The Girl on the Swing.
Safety Each pony has an experienced handler, we recommend covered shoes, each child must wear a NZPC approved helmet (supplied) when approaching a pony. A safety talk is given prior to each party/or first visit. Safety Information and Guest Information Sheet is sent to you on booking a party/activity.
Wet Weather Four Seasons in one day, the weather is so changeable we have always gone ahead and always been able to ride. If the weather is unsafe for riding we will be in touch to discuss a plan.
What time can I have a party? Start times 10am and 2.30pm on Saturdays and Sundays (plus DayLight Saving 6.30 pm) Pony Experiences begin at 12.30pm or at a mutually agreed time within school hours or school holidays.
Can I have a joint party for Two Birthday Children? Absolutely and there is no extra charge - Birthday Children are counted within the total children numbers.
I would like to pencil in a date? Sorry we only take Bookings. A booking is secure when your Deposit is received, Booking Forms are returned and further scheduled payments are met. We do our best to accommodate different situations and if you are in regular correspondence with us we will be delighted to make it work for you. Neglect to inform us and or Booking Forms & Deposit not received within a week of the first confirming email from us, will mean the time will be available to be re-booked by someone else.
Payment Options You can pay by Direct Credit, Cash, PayPal (major Credit Cards) or a Payment Plan. For more information on a Payment Plan please contact us (Your plan will be worked out so your party will be paid in full two days prior to the party. Please note there is an additional 10% cost to a Payment Plan to cover Admin )
What is your Cancellation Policy/Refunds? Parties booked over a month prior are required to pay $100 to secure the date and time then 50% of party price is required one month prior (50% amount includes $50 deposit).
Bookings made within 4 weeks of party date are required to pay a deposit of 50% of party cost.
The balance to the full amount is required two days prior to the party.
Party Pails are to be paid in full one week priorIf your child is unwell, we will reschedule to another day that suits both yourself and Pony Tales Parties.
22 days plus cancellation before party date - monies paid will be refunded minus $50 which will be retained by Pony Tales Parties as a Booking & Office Fee.
21 days or less cancellation prior to party date the deposit 50% of the total party cost without extras becomes non refundable (All extra's will be refunded in full eg any extra children payment, party pail payments, extra ponies payments etc)
Less than 5 days Party Pail Payments won't be refunded if we have already done the weekly shop.
The balance will be repaid into your account within one week of the cancellation date.
If for unforeseen circumstances that Pony Tales Parties cannot hold your party due to an emergency we will either reschedule at your request or refund in full.